Refund and Returns Policy
At Tech Bootiram, we want you to love every purchase. If you’re unsatisfied, this policy outlines how we handle returns, refunds, and exchanges. By shopping with us, you agree to these terms. For questions, contact us at help@techbootiram.com or +91-9650330339
1. Eligibility for Returns & Exchanges
Timeframe:
- Most items may be returned or exchanged within 7 days of delivery.
- Seasonal or holiday purchases (e.g., Holi, Diwali, Republic Day, Independence Day, Christmas gifts) must be returned by after 15 days of order received.
Conditions for Acceptance
- Items must be unused, unwashed, and in their original condition (tags attached, packaging intact).
- Proof of purchase (order number, receipt, or invoice) is required.
Non-Returnable Items:
- Hygiene-sensitive products: Underwear, swimwear, earrings, cosmetics, or skincare (opened).
- Custom-made items: Personalized engravings, monogrammed goods, or made-to-order products.
- Perishables: Food, plants, or subscription boxes (once delivered).
Final sale items: Clearly marked as “non-returnable” on the product page.
2. Return Process
Step 1: Initiate a Return
- Contact our team within 7 days of delivery to request a Return Authorization (RA) number.
- Provide:
- Order number
- Product name and reason for return
- Photos (if item is damaged/defective)
Step 2: Package and Ship
- Securely repackage the item in its original box or a sturdy replacement.
- Include the RA number inside the package and on the shipping label.
- Mail to:
76, Panchsheel Enclave, Lal Kua, G.B. Nagar, Uttar Pradesh 201009 India
Step 3: Track Your Return
- Use a trackable shipping method (e.g., BlueDart, Delhivery,). We’re not responsible for lost return packages.
- Retain the shipping receipt until your refund is processed.
Return Shipping Costs:
- Customers cover return shipping unless the return is due to our error (e.g., wrong item shipped).
For prepaid return labels (if offered), a deduction may apply to your refund.
3. Refunds
Processing Timeline:
- Refunds begin once we receive and inspect the item (3–5 business days).
- Allow 5–10 business days for the refund to reflect in your account (varies by bank/payment provider).
Refund Amounts:
- Full refund: Issued for damaged, defective, or incorrectly shipped items.
- Partial refund:
- Deductions for missing tags, packaging, or signs of use.
- Original shipping fees are non-refundable.
- 10% restocking fee for non-defective returns (e.g., buyer’s remorse).
Refund Methods:
- Refunds are issued to the original payment method.
- For lost/damaged gift cards or store credit, contact us for a replacement.
4. Exchanges
How to Request:
- Email help@techbootiram.com with “Exchange Request” in the subject line.
- Specify the desired size, color, or product variant.
Conditions:
- Exchanges depend on inventory availability.
- If the replacement item costs more, you’ll pay the difference.
- If it costs less, we’ll refund the difference.
Expedited Exchanges:
For urgent requests, we may ship the replacement first once your return is tracked (case-by-case approval).
5. Damaged, Defective, or Incorrect Items
Reporting Window:
- Notify us within 48 hours of delivery for fastest resolution.
Required Documentation:
- Photos/video of the damaged/incorrect item and packaging.
- A description of the issue.
Resolution Options:
- Replacement: Shipped at no cost (if in stock).
- Refund: Full refund including original shipping costs.
- Store Credit: Optional if preferred.
Note: We may request return of the defective item for quality control.
6. Order Cancellations
Before Shipping:
- Cancel within 24 hours of purchase by emailing help@techbootiram.com.
After Shipping:
- Refuse delivery or return the package unopened.
- If opened, follow standard return procedures.
Non-Cancellable Orders:
Custom-made, digital downloads, or items marked “Final Sale.”
7. International Returns
- Customers outside India are responsible for:
- Return shipping costs and customs fees.
- Compliance with their country’s import/export laws.
Refunds exclude international duties/taxes.
8. Warranty Claims
- Products with a manufacturer’s warranty: Contact us for troubleshooting or claims.
- Warranty does not cover damage from misuse or unauthorized repairs.
9. Dispute Resolution
- If unsatisfied with our resolution, contact:
76, Panchsheel Enclave, Lal Kua, G.B. Nagar, Uttar Pradesh 201009 India
10. Policy Updates
- We reserve the right to amend this policy. Changes apply to future purchases only.
- Review the policy on our website before returning an item.
Contact Information
Customer Service Team
- Email: help@techbootiram.com
- Phone: +91-9650330339
- Mail Returns To: 76, Panchsheel Enclave, Lal Kua, G.B. Nagar, Uttar Pradesh 201009 India
Business Address
76, Panchsheel Enclave,
Lal Kua, G.B. Nagar,
Uttar Pradesh 201009 India